Thank you for shopping with us. Please read our Made-to-Order Policy carefully before placing your order.
Made-to-Order Products
All made-to-order products are specially manufactured after your order is confirmed. These items are not pre-stocked and are created specifically for each customer to ensure premium quality and attention to detail.
Production & Delivery Time
- Production time for made-to-order items is approximately 10 business days.
- Delivery timelines may vary slightly depending on your location and courier service availability.
- Customers will receive tracking information once the order has been shipped.
Order Processing
- Orders are processed only after payment confirmation.
- Once production has started, orders cannot be modified or canceled.
Exchange & Returns
Because each product is custom made specifically for you:
- Made-to-order products are not eligible for return, exchange, or refund unless:
- The wrong item was delivered
- The product arrives damaged or defective
To request assistance for damaged or incorrect items, please contact us within 48 hours of delivery with clear photos of the issue.
Delays
While we aim to complete and deliver all orders within the stated timeline, delays may occasionally occur due to:
- High order volume
- Material availability
- Courier or logistics issues
- Public holidays or unforeseen circumstances
In such cases, customers will be informed accordingly.
Quality Assurance
Every made-to-order product goes through a quality inspection before shipping to ensure it meets our standards.
Contact Us
If you have any questions regarding your order or our made-to-order policy, please contact our support team.
We appreciate your patience and support for handcrafted and custom-made products.
